Why we do this
Our story
In 2019, my step dad's health began to decline quickly. He lost his mobility, and in time his memory too, until he needed round-the-clock care. My mother became his full-time carer almost overnight, giving up her job to look after him and run the household alone on his pension.
I started looking into what help might be available, and found there were benefits they were entitled to, like Attendance Allowance and Pension Credit, but the forms were long, confusing, and exhausting for two people already stretched thin. So I filled them in myself, and for the first time in a long while, my parents had a little breathing room.
In 2024, my step dad passed away, and a new mountain of admin appeared all at once: the funeral, the banks, the utilities, account after account to close or transfer. Every company wanted the same story told again from the beginning, the same certificate sent again, the same hold music. There was no single place to start and no one joining the dots between them. I was so busy holding it all together for my mum that my own grief had to wait. It only caught up with me once the funeral was over.
That's why we started this, so you have the time to cry, to grieve, and to say goodbye properly, instead of waiting until after the funeral to finally feel it. We will take care of the admin.